FAQs
How do I set up my payment?
You will be able to pay your quote as a whole or to to split it into two halves. First half payment is due to set up the order and final half payment is due when the gear is ready.
Please always be ready to send us your final payment as soon as your costume is ready.
If we do not receive the amount due within 14 days after the gear has been completed, we reserve the right to add the item to our in-stock store.
Which countries do you ship to?
We ship worldwide.
The payment of customs fees is a responsibility of the receiver.
Shipping fees vary depending on the final destination and the number of items ordered.
Can I ask for a refund?
We offer refunds only up to 14 days after the order has been placed.
We do not offer refunds on Rush Orders.
If the payment is made using PayPal, we will NOT refund any fees we incurred when receiving the payment.
Do you accept Rush Order?
We do accept Rush Orders.
We can speed up the whole process and deliver your gear in a shorter period of time.
To receive a gear in one month the Rush Order fee 75£. This fee can vary depending on the timeframe you are asking for.